Cancellation and Refunds

1. Free Cancellation — 6 Hours Before Journey

Most trips on OzCabs can be cancelled free of charge up to 6 hours before the scheduled journey time. If you cancel before the 6-hour window, the full amount paid (if any) will be refunded without any deduction.

2. Cancellation Within 6 Hours

If you cancel within 6 hours of the scheduled journey time, a cancellation charge may apply. This charge covers the driver allocation and opportunity cost, and the amount is deducted from any refund due.

• For hourly/local bookings: a cancellation charge of up to 20% of the package fare may apply.
• For outstation/one-way bookings: a cancellation charge of up to 25% of the fare may apply.
• For airport transfers: cancellation within 6 hours of the flight pickup time may be charged at up to 30% of the fare, since the vehicle is reserved exclusively for you.

3. No-Show Policy

If the traveller does not appear at the pickup location within 30 minutes of the scheduled time and does not contact us, the booking is treated as a no-show. No-show bookings are non-refundable, and the booked vehicle is released.

4. Driver / Operator Cancellation

In the rare event that OzCabs or the assigned driver cancels the booking (for example, vehicle breakdown or unavoidable circumstances), you will receive a full refund of any amount paid, or a free reschedule to an available slot.

5. Refund Timelines

Approved refunds are processed within 5–7 business days.

• UPI and card payments are refunded to the original payment method.
• Cash payments are refunded via UPI or bank transfer after verifying the booking details.
• If you paid through a third-party gateway, additional processing time of 2–3 days may apply.

6. How to Request a Cancellation or Refund

• Call our helpline at +91 93068 65658 or email hello@ozontrix.com.
• For website bookings, mention your booking ID and mobile number used for the booking.
• Share any relevant evidence (such as flight delay proof for airport trips) to expedite processing.

7. Non-Refundable Scenarios

Refunds are not applicable in the following cases: no-show bookings, travel already completed, partial trips used, or cancellations where the vehicle has already departed towards the pickup location and the driver has reported the same.

8. Fare Adjustments

If the actual journey distance or duration exceeds the included limits, the applicable extra kilometres or extra hours are billed as per the published rates before any cancellation or refund is calculated. GST and other taxes, where applicable, accompany such adjustments.

9. Contact Us

For any questions regarding cancellations or refunds, reach us at hello@ozontrix.com or call +91 93068 65658 (24×7 helpline).